Frequently Asked Questions

Everything you need to know about MaisonCosyLea — from craftsmanship to shipping and care.

Orders & Payments

What payment methods do you accept?

We accept major credit cards and secure online payment methods to ensure a safe checkout experience.

Can I modify or cancel my order?

If your order has not yet been processed, you may request changes or cancellation by contacting us as soon as possible.

Will I receive an order confirmation?

Yes, a confirmation email will be sent immediately after your order is placed.

Is my payment secure?

Absolutely. All transactions are encrypted and processed through trusted payment gateways.

Shipping & Delivery

How long does shipping take?

Orders typically arrive within 7–12 business days (US) and 8–18 days internationally.

Do you ship internationally?

Yes, we ship worldwide.

Will I receive a tracking number?

Yes, tracking details will be sent once your order ships.

What if my package is delayed?

Delays may occur due to customs or logistics. We appreciate your patience and will assist if needed.

Products & Craftsmanship

Are your products handmade?

Yes, many of our pieces are handcrafted or produced in small batches.

Will my item look exactly like the photos?

Due to the nature of handmade ceramics, slight variations in color, texture, and shape are expected.

Are your ceramics durable?

Yes, our high-fired ceramics are designed for both durability and everyday use.

Are your products safe for food use?

Yes, all our tableware is made with food-safe materials and glazes.

Care & Maintenance

Are your products dishwasher safe?

Most items are, but we recommend gentle hand washing for longevity.

Can I use them in the microwave?

Most ceramic items are microwave safe unless otherwise stated.

How should I store my ceramics?

Store them carefully and avoid stacking delicate items without protection.

Returns & Refunds

What if my item arrives damaged?

Please contact us within 48 hours with photos, and we will arrange a replacement or refund.

Do you accept returns?

Yes, unused items can be returned within our return policy timeframe.

How long does it take to process a refund?

Refunds are typically processed within a few business days after approval.

About MaisonCosyLea

What makes your brand unique?

MaisonCosyLea blends Eastern heritage, wabi-sabi philosophy, and modern aesthetics into artistic tableware.

Why are your products priced higher than mass-produced items?

Our pricing reflects craftsmanship, materials, and the uniqueness of each handmade piece.

Are your products suitable for gifting?

Absolutely — our ceramics are designed to be meaningful, elegant, and memorable gifts.

Every question leads to understanding — and every piece tells its own story.