Shipping Policy

Shipping Policy

At MaisonCosyLea, every piece is crafted with intention — and delivered with the same level of care.

Processing Time

Each MaisonCosyLea item reflects craftsmanship and artistic detail. Orders are typically processed within 2–5 business days. During high-demand seasons or limited releases, processing may take slightly longer.

Many of our ceramics are handmade or finished in small batches, which means slight variations and careful inspection are part of our preparation process before shipping.

Shipping Time & Delivery

We offer worldwide shipping to bring our handcrafted ceramic collections to your home.

  • United States: 7–12 business days
  • International: 8–18 business days
  • Remote Areas: May require additional time

Please note that delivery times may vary depending on customs clearance, local logistics, and seasonal demand.

Shipping Cost

Shipping fees are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions on selected collections.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

Customs, Duties & Taxes

International orders may be subject to customs duties and taxes imposed by your country. These charges are the responsibility of the customer and are not included in our shipping fees.

Packaging & Protection

We understand that ceramic pieces require special care. Each item is carefully wrapped using protective materials and reinforced packaging to ensure it arrives safely.

Our packaging reflects both functionality and aesthetics — designed to protect while maintaining the refined spirit of MaisonCosyLea.

Delays & Unexpected Issues

While we strive for timely delivery, unforeseen circumstances such as weather, customs inspections, or logistics disruptions may cause delays. We appreciate your understanding and patience.

Good things take time — especially when they are crafted with intention.

Contact Us

If you have any questions about your order or shipping status, feel free to reach out:

Email: support@maisoncosylea.store
Phone: +1 7816147293